Refund Policy

Last Updated: January 2025

This Refund Policy explains PumpSwap's policy regarding refunds and cancellations for services provided through our cryptocurrency swap platform at https://pumpswap.cloud. Please read this policy carefully before using our Services.

1. General Refund Policy

PumpSwap operates as a decentralized cryptocurrency swap platform. Once a transaction is confirmed on the blockchain, it cannot be reversed, cancelled, or refunded through our platform. This is a fundamental characteristic of blockchain technology, not a limitation of our Services.

1.1 Non-Refundable Transactions

The following are considered final and non-refundable:

• Completed token swaps executed through smart contracts
• Blockchain network gas fees paid to validators
• Trading fees charged by liquidity pools
• Transactions confirmed on the blockchain
• Losses due to market volatility or price movements
• Impermanent loss experienced by liquidity providers
• Slippage incurred during trade execution

2. Platform Fees

2.1 Service Fees

PumpSwap charges fees for certain platform services. These fees are generally non-refundable once services have been rendered. However, we may consider refunds in the following circumstances:

• Technical errors caused by our platform that result in incorrect fee charges
• Duplicate fee charges resulting from system malfunctions
• Fees charged for services that were not delivered due to platform issues

2.2 Subscription Services

If PumpSwap offers subscription-based services or premium features:

• Refunds may be available within 14 days of initial subscription purchase
• Refunds are prorated based on unused subscription time
• Recurring subscriptions can be cancelled to prevent future charges
• No refunds are provided for partial subscription periods

3. Circumstances for Refund Consideration

While most cryptocurrency transactions are final, PumpSwap may consider refund requests in the following limited circumstances:

3.1 Platform Technical Errors

If our platform experiences technical issues that directly cause:

• Incorrect transaction execution due to system malfunction
• Double-charging of platform fees
• Failed transactions where fees were charged but service not delivered
• Significant price display errors leading to unintended trades

3.2 Unauthorized Access

If you can demonstrate that transactions were executed due to:

• Unauthorized access to our platform systems (not your wallet)
• Security breaches originating from our infrastructure
• Platform vulnerabilities that were exploited

Note: Unauthorized access to your personal wallet or compromised private keys are your responsibility and not eligible for refunds.

3.3 Service Interruption

If you paid for premium services that were unavailable due to:

• Extended platform downtime exceeding 24 hours
• Failure to provide advertised features or functionality
• Service discontinuation without adequate notice

4. Non-Refundable Circumstances

Refunds will NOT be provided in the following situations:

4.1 User Error

• Sending tokens to incorrect wallet addresses
• Approving transactions with incorrect parameters
• Failing to review transaction details before confirmation
• Misunderstanding of platform functionality or features
• Not setting appropriate slippage tolerances
• Insufficient gas fees leading to transaction failure

4.2 Market Conditions

• Price volatility or unfavorable market movements
• Slippage within acceptable tolerance ranges
• Impermanent loss from liquidity provision
• Token value depreciation after purchase
• Changes in cryptocurrency regulations affecting value

4.3 External Factors

• Blockchain network congestion or delays
• Third-party wallet provider issues
• Internet connectivity problems
• Government restrictions or regulations
• Smart contract issues on external protocols

4.4 Security Issues

• Compromised private keys or seed phrases
• Phishing attacks or social engineering scams
• Malware on personal devices
• Sharing of account credentials
• Use of unsecured networks

5. Refund Request Process

If you believe you qualify for a refund under this policy, follow these steps:

5.1 Submit Request

Contact our support team within 14 days of the transaction in question. Include:

• Your wallet address
• Transaction hash/ID
• Date and time of transaction
• Detailed description of the issue
• Supporting documentation or evidence
• Screenshots showing the problem (if applicable)

5.2 Investigation

Our team will:

• Review your request within 5-7 business days
• Verify transaction details on the blockchain
• Investigate technical logs and system records
• Request additional information if needed
• Determine eligibility based on this policy

5.3 Resolution

Once investigation is complete:

• You will receive written notification of the decision
• If approved, refunds will be processed within 10-15 business days
• Refunds are issued in the same cryptocurrency when possible
• Alternative refund methods may be arranged if necessary
• If denied, you will receive an explanation of the decision

6. Gas Fees and Network Costs

Blockchain network gas fees are paid directly to network validators and are never received by PumpSwap. Therefore:

• Gas fees cannot be refunded by PumpSwap under any circumstances
• Failed transactions may still incur gas fees charged by the network
• Users are responsible for ensuring adequate gas fees for transaction confirmation
• Network congestion and gas price fluctuations are beyond our control

7. Chargebacks and Payment Disputes

If you initiate a chargeback or payment dispute with your payment provider:

• Your account may be suspended pending resolution
• Access to Services may be terminated if chargeback is not withdrawn
• You must work directly with us to resolve disputes before involving payment providers
• Fraudulent chargebacks may result in permanent account termination
• Legal action may be taken for fraudulent dispute claims

8. Modifications to Refund Policy

PumpSwap reserves the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on our website. Continued use of our Services after modifications constitutes acceptance of the updated policy.

Material changes to this policy will be communicated through:

• Website notification
• Email announcement (if contact provided)
• Updated "Last Updated" date

9. Exceptions and Special Circumstances

PumpSwap may, at its sole discretion, make exceptions to this policy in extraordinary circumstances. Such exceptions do not set precedent and do not obligate us to provide similar treatment in future cases.

10. Limitation of Liability

This Refund Policy does not expand PumpSwap's liability beyond what is stated in our Terms & Conditions. Our total liability for any refund claims shall not exceed the amount of fees paid to PumpSwap (excluding blockchain network fees) in the 12 months preceding the claim.

11. Educational Resources

To minimize the need for refund requests, we encourage users to:

• Read our comprehensive guides and tutorials
• Start with small test transactions
• Verify all transaction details before confirming
• Understand the risks of cryptocurrency trading
• Use our customer support for questions before trading
• Enable all available security features
• Stay informed about platform updates and changes

12. Contact Information

13. Dispute Resolution

If you disagree with a refund decision:

• You may request escalation to senior management
• Provide additional evidence supporting your claim
• Final decisions will be made within 30 days of escalation
• Disputes may be subject to arbitration as outlined in our Terms & Conditions

14. Acknowledgment

By using PumpSwap Services, you acknowledge that:

• You have read and understood this Refund Policy
• You accept the limited refund circumstances outlined herein
• You understand that cryptocurrency transactions are generally irreversible
• You will take appropriate precautions to verify transactions before confirmation
• You accept responsibility for your trading decisions and actions